Safe Practice – Policies and Practices

We take our responsibility for ensuring the well-being and safety of our Participants and Volunteers extremely seriously. We have developed policies and protocols to support this priority.

These include:

• Safeguarding: this policy sets out our responsibility to protect the vulnerable and gives practical guidance on how to achieve this and what actions to take should there be any concerns.
• Equality and Diversity Policy: the Equality and Diversity policy states that all participants, volunteers, employees, agency colleagues and visitors should be treated with dignity and respect and not be subject to discrimination, indirectly or directly, in any of its forms. The policy discusses the types of behaviours that would be considered discriminatory and sets out how any complaint of discrimination should be made and robustly managed.
• Complaints procedure: the complaints procedure sets out the process for making a complaint and the way that would be managed by the Charity. It gives a clear pathway for handling complaints to ensure transparency and confidence.